GUIDE PROGRAM

Text Messaging Terms

Last updated: October 22, 2026

1. About this program

MedBetterHealth.org, operated by MedBetter Health PA, sends text messages about the Medicare GUIDE dementia care program to people who ask to be contacted by text. Messages include:

• Follow-up on your GUIDE program inquiry
• Scheduling a callback with a GUIDE care navigator
• Appointment reminders
• Reminders to finish your GUIDE eligibility questions

We do not send marketing or promotional messages through this program. GUIDE texts are sent from (305) 433-4287.

2. How you opt in

You opt in through the GUIDE eligibility questionnaire at guide.medbetterhealth.org/guide-chat. After entering your mobile number, you choose “Text message” as your follow-up method and tap “I agree” on the consent screen. You must be at least 18 years old to opt in. Consent is optional and is not a condition of receiving services. If you don’t agree, we can follow up by phone or email instead.

3. Message frequency

You will receive 2–4 messages per month.

4. Cost

Message and data rates may apply, depending on your mobile carrier and plan.

5. How to opt out

Reply STOP to any message from us at any time. You’ll receive one final text confirming that you’ve been unsubscribed, and no further texts will be sent. To start receiving texts again, reply START or opt in again through the questionnaire.

6. Help

Reply HELP to any message, call (305) 433-4287, or email [email protected].

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy for more information. Our general Terms of Service also apply.

9. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated.